UK DELIVERY INFORMATION

We offer Next Day Delivery Service for the UK Mainland if the order has been confirmed before 12:00pm on weekday. Please note items delivered to non-mainland UK addresses may have an additional delivery surcharge, please get in touch for a quote before placing your order.

UK DELIVERY PRICES

WHEN WILL I RECEIVE MY ORDER?

All UK orders placed before 12:00pm can be shipped on a next working day delivery service and we endeavor to ship all orders on the day they are placed. Orders placed on a Friday will be delivered on the following Monday.  Orders placed between 12:01pm on Friday and 12:00pm on Monday will be shipped on Monday for Tuesday. Once your order has been dispatched we will email you a tracking number.

Orders will be delivered between 9:00am and 6pm the following working day, although this is not a guaranteed next day service.

HEAVY ITEMS

You will be contacted by phone after ordering a larger item to confirm a delivery date before your order is dispatched. Large or heavy items are dispatched through a pallet network, so if we can't get in contact with you, we may be unable to send out your item on a next day delivery. Please be sure to include a working phone number with your order.

If you order a large item on a next day service and are not in to take delivery on the allotted day please contact us before the delivery date. Unfortunately, there may be a £18 delivery surcharge if the item has to be re-dispatched for another delivery date.

Heavy items will require the recipient to make arrangements to take delivery of the goods and may require the recipient to help the courier unload the item. For items that are delivered on a pallet the courier will leave the pallet as close to your door as possible.

Please note: Pallet deliveries to N Ireland, Ireland, parts of Scotland, Highlands and Islands will incur an extra charge, we will get in touch to confirm the additional cost. You will be contacted by phone or e-mail to discuss payment options.

HOW DO I TRACK MY ORDER?

Once your order has been shipped we will email you a tracking number and a link to the couriers website. Please contact our customer service team if you do not receive this email.

HOW DO I GET FREE DELIVERY?

Online orders over £60 will automatically have free delivery applied when you add to basket, exclusion applies to the items shipped on pallets (tool chests for example). Unfortunately, this offer only extends to web orders with a delivery address in England or Wales – N Ireland, Ireland, parts of Scotland, Highlands and Islands and International delivery addresses will have their exact carriage cost, please get in touch to confirm. This does not include telephone orders or our re-gas service.

UPON RECEIPT OF YOUR ORDER

You are advised to carefully inspect the package and goods to ensure they are intact and complete before signing for receipt of delivery. Should you find the parcel to be damaged or incomplete you must refuse delivery of the goods or sign "Damaged" then contact us on the day of delivery.

BANK HOLIDAYS

Our couriers do not deliver on a Bank Holiday so your parcel will be delivered on the next working day.